Contact

Get in touch with Yarn Mochi

Every Yarn Mochi piece is crocheted by hand, one stitch at a time. If you have a question about an order, a custom request, or anything else, a real person on our team will get back to you.

Customer support

Business details

  • Trade name: Yarn Mochi
  • Registered company: ISUCCEESS LLC
  • Address: 1942 Broadway St, Ste 314C, Boulder, CO 80302, United States

Please note: our Boulder address is a business mailing address, not a returns warehouse. Contact support before sending anything back so we can give you the correct return instructions.

Before you write to us

  • Order status: handmade orders take 7–14 business days to make, then 7–15 business days to arrive in the US. Have your order number ready.
  • Damaged, defective or wrong item: email us within 30 days of delivery with photos or a short video — see our Return & Refund Policy.
  • Shipping questions: see our Shipping Policy.