FAQ
Quick answers about how Yarn Mochi crochet and felt pieces are made, shipped and cared for. If you cannot find what you need, email support@yarnmochi.com. For full details, see our Shipping Policy and Return & Refund Policy.
Are Yarn Mochi pieces really handmade?
Yes. Every piece is crocheted or stitched by hand after you order, by our makers in our workshop in Ho Chi Minh City, Vietnam. We do not keep a warehouse of finished stock.
How long does an order take?
Making your piece takes 7–10 business days. Delivery then takes 4–8 business days in the United States and 10–20 business days internationally. Most US orders arrive about 2–4 weeks after you order.
How much is shipping?
Shipping is free on every order within the United States. International orders ship for a flat $12.95. The final cost is always shown at checkout before you pay.
Do you ship outside the US?
We ship to a selected list of countries, shown at checkout. Import duties and taxes, if any, are set by the destination country and paid by the customer.
Where do my orders ship from, and can I track them?
Orders ship from Vietnam with tracking. You get a tracking number by email when your order ships. Please allow 24–72 hours for tracking to start updating.
Can I return a piece if I change my mind?
Because every piece is made by hand after you order, we do not accept returns for change of mind. If something goes wrong on our side, we fix it at no cost: see the next question.
What if my order arrives damaged, defective or wrong?
Email support@yarnmochi.com within 30 days of delivery with your order number and a photo or short video. We reply within 1 business day and send a free replacement or a refund to your original payment method. You do not need to send the item back.
Can I cancel or change my order?
Yes, within 24 hours of ordering. Email support@yarnmochi.com with your order number and we will cancel it for a full refund or change the item, option or shipping address. After 24 hours your piece is already being made, so we can no longer cancel or change it.
How big are the crochet flower pots?
Most of our crochet flower pots are about 8 in (20 cm) tall. The exact size is listed in the description on every product page.
Do the crochet flowers need watering?
No. The flowers are crocheted from yarn, so they never wilt and need no water or sunlight. They suit a desk, shelf, nightstand or windowsill.
How do I care for my crochet piece?
Dust it with a soft brush or a hair dryer on the cool setting. Spot clean with a damp cloth and do not machine wash. Keep it out of direct sunlight to prevent fading. Felt ornaments: dust gently with a soft brush and do not wash.
Will my piece look exactly like the photos?
Very close, but not identical. Each piece is handmade, so shape and shade may vary slightly from the photos. That is part of handmade charm.
My package says Delivered but I have not received it. What should I do?
Check nearby spots such as a neighbor, mailroom or porch first. If you still cannot find it, email support@yarnmochi.com within 14 days of the delivery date with your order number. We open a claim with the carrier, and if the package is not found within 10 business days we send a free replacement.
Do you take custom or wholesale requests?
Questions, custom requests and wholesale enquiries are welcome. Email support@yarnmochi.com or call +1 (719) 781-5382, Monday to Friday, 9:00 AM – 5:00 PM Mountain Time.